Service Agreement
These terms govern your use of ConnectS3 services. Please read them carefully as they contain important information about your rights and obligations.
Last updated: 8/24/2025
By using ConnectS3, you agree to these terms. If you don't agree, please don't use our service.
Fair Use Policy
Use service reasonably and legally
Data Ownership
You retain full ownership of your data
Service Availability
99.9% uptime SLA commitment
Transparent Pricing
No hidden fees or surprise charges
ConnectS3 is a cloud storage management platform that transforms AWS S3 buckets into professional file management systems with enterprise-grade features.
Core Services
- • File storage and management through S3 integration
- • Secure file sharing and collaboration tools
- • Analytics and usage monitoring
- • API access and developer tools
- • Team management and access controls
Service Commitments
- • 99.9% uptime service level agreement
- • SOC 2 compliant security standards
- • 24/7 customer support availability
- • Regular feature updates and improvements
Account Management
- • Maintain accurate account information
- • Keep login credentials secure and confidential
- • Notify us immediately of any security breaches
- • Be responsible for all activity under your account
Content Guidelines
- • Only upload content you own or have permission to use
- • Comply with all applicable laws and regulations
- • Respect intellectual property rights
- • Do not store illegal, harmful, or offensive content
Usage Limits
- • Use service within your plan's storage and bandwidth limits
- • Avoid activities that could harm service performance
- • Do not attempt to circumvent security measures
- • Report any bugs or vulnerabilities responsibly
Manual Payment System
ConnectS3 operates on a manual payment system with no automatic renewals.
- • Choose your plan and create a subscription
- • Make payments manually when you want to continue service
- • No automatic charges or surprise billing
- • Full control over when and how much you pay
Payment Terms
- • Payments are processed securely through trusted providers
- • Subscription expires if payment is not made
- • No penalties or fees for late or missed payments
- • Refunds handled on a case-by-case basis
Plan Changes
- • Upgrade or downgrade plans anytime
- • Changes take effect immediately
- • Prorated billing based on usage
- • Pay-as-you-go storage available for extra capacity
Your Data Rights
- • You retain full ownership of all your data
- • Data remains in your AWS account or our secure hosting
- • No vendor lock-in - export your data anytime
- • We never access file contents without explicit permission
Data Protection
- • Industry-standard encryption in transit and at rest
- • Regular security audits and compliance checks
- • Secure backup and disaster recovery procedures
- • GDPR and privacy regulation compliance
Service Termination
If you cancel your account, your data remains accessible in your AWS account or can be exported. ConnectS3 simply stops managing it - no vendor lock-in, ever.
Uptime Commitment
- • 99.9% uptime service level agreement
- • Planned maintenance with advance notice
- • Automatic failover and redundancy systems
- • Real-time status monitoring and reporting
Customer Support
- • 24/7 support availability for all users
- • Email support with 48-hour response commitment
- • Comprehensive documentation and guides
- • Priority support for enterprise customers
Service Limitations
- • Service provided "as is" with continuous improvement efforts
- • Some features may be in beta or development
- • Third-party service dependencies (AWS, Clerk, etc.)
- • Usage limits based on plan selection
Liability Limitations
While we maintain high security and reliability standards, we recommend maintaining your own backups and following best practices for critical data.
User-Initiated Termination
- • Cancel your account anytime through the dashboard
- • Export your data before account deletion
- • No cancellation fees or penalties
- • Unused subscription time cannot be refunded
Service-Initiated Termination
We may suspend or terminate accounts for:
- • Violation of these terms or acceptable use policies
- • Illegal or harmful activities
- • Extended non-payment (with advance notice)
- • Security or safety concerns
We may update these terms from time to time to reflect service changes or legal requirements.
- • Material changes will be communicated by email
- • 30-day notice period for significant changes
- • Continued use constitutes acceptance of updated terms
- • Right to terminate account if you disagree with changes
Questions about these terms? We're here to help clarify anything you need to know.
We typically respond to inquiries within 48 hours during business days.
These terms are governed by applicable laws and regulations. Any disputes will be resolved through good faith negotiation first, with formal proceedings as a last resort.