Privacy Policy

Your Privacy Matters

We are committed to protecting your privacy and ensuring transparency about how we collect, use, and protect your personal information.

Last updated: 8/24/2025

Privacy at a Glance

Your Data Ownership

You own 100% of your data stored in S3

No Data Selling

We never sell your personal information

Minimal Collection

We only collect what's necessary for service

Full Transparency

Clear about data usage and sharing

1. Information We Collect

Account Information

  • • Email address and name (via Clerk authentication)
  • • Profile information you choose to provide
  • • Billing information for paid plans

Service Usage Data

  • • Storage usage and bandwidth consumption
  • • File metadata (names, sizes, types) - not content
  • • API usage and performance metrics
  • • Feature usage and interaction data

Technical Information

  • • IP address and browser information
  • • Device type and operating system
  • • Error logs and diagnostic information
2. How We Use Your Information

Service Provision

To provide, maintain, and improve ConnectS3 services

Communication

To send important service updates and support responses

Billing & Support

To process payments and provide customer support

Security & Compliance

To ensure security, prevent fraud, and meet legal obligations

3. Data Storage and Security

Your File Data

Your files remain in your own AWS S3 buckets or our secure hosting. We never access file contents unless explicitly requested for support purposes with your permission.

Security Measures

  • • Encryption in transit and at rest
  • • SOC 2 compliance standards
  • • Regular security audits and monitoring
  • • Access controls and authentication
4. Information Sharing

We do not sell your personal information. We may share information only in these limited circumstances:

Service Providers

With trusted partners who help us operate the service (AWS, Clerk, payment processors)

Legal Requirements

When required by law or to protect our rights and users' safety

Business Transfer

In the event of a merger or acquisition (with user notification)

5. Your Rights and Choices

Access & Control

  • • Access your personal information
  • • Update or correct your data
  • • Delete your account and data
  • • Export your data

Communication Preferences

  • • Opt out of marketing emails
  • • Manage notification settings
  • • Control data sharing preferences
6. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 48 hours and work to resolve any privacy concerns you may have.

7. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the service. Your continued use of ConnectS3 after changes become effective constitutes acceptance of the updated policy.